NINJA WiFi USA

Reserve Now Reserve Now

From Reservation to Returning, in 5 Easy Steps!

Our website accept reservations 24 hours a day!

We accept reservation 24 hours a day 7 days a week on our website.

Depending on the pick-up method, the shortest pick-up day could be as soon as in 1-2 days.

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Pick up your WiFi router at airport counters or by delivery services

You can choose to pick up your WiFi router at airport counters or by delivery services.
Please note that airport counters and delivery services have different reservation cut-off time.
Please reserve as soon as possible.

【Pick-up at airport counters】

0 Handling Fees
Most partnered airports in the industry!

NINJA WiFi routers can be picked up at all major airports in Japan

【Pick-up using delivery services】

Only 500JPY shipping to anywhere in Japan

Your WiFi Router can be delivered to any Japanese address. You can pick a specific date and time period for delivery to fit your schedule.

* For delivery orders, reservation deadline is 3 days before pick-up date at 3pm.

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It works as soon as you get it!

All WiFi routers are charged and ready to go!

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Airport Counter or Delivery Services

You can choose to return your WiFi router at airport counters or by delivery services.

【Return at Airport Counters】

0 Handling Fees
Most partnered airports in the industry!

NINJA WiFi routers can be picked up at all major airports in Japan.

【Return by Delivery Services】

Only 500JPY shipping from anywhere in Japan

A shipping slip will be included in your device kit. This shipping slip can be used in most convenience stores and all Yamato Transport counters throughout Japan.

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Easy payment with credit cards

We only accept payment by credit cards.
All transactions will be converted to HKD when charged.
Depending credit card company, process timing may differ slightly.

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Reserve Now

Reservation Deadlines

The time required to process your reservation depends on how your router to be delivered. Please check your schedule before reserving.

Pick-up Method Airport Counters Delivery Services
3 days before pick-up date ・All area
2 days before pick-up date ・Chubu Centrair International Airport
・Chitose International Airport
・Fukuoka International Airport
・Niigata International Airport
1 days before pick-up date ・Narita International Airport, Terminal 1
・Narita International Airport, Terminal 2
・Haneda Airport, International Terminal
・Kansai International Airport, Terminal 1
・Naha International Airport, Terminal 1
 
Pick-up Method Airport Counters Delivery Services
3 days before pick-up date ・Okinawa
2 days before pick-up date ・Chubu Centrair International Airport
・Chitose International Airport
・Fukuoka International Airport
・Narita International Airport, Terminal 1
・Hokkaido
・Tohoku Area (Aomori only)
・Chugoku Area
・Shikoku Area
・Kyushu Area
1 days before pick-up date ・Narita International Airport, Terminal 1
・Narita International Airport, Terminal 2
・Haneda Airport, International Terminal
・Kansai International Airport, Terminal 1
・Naha International Airport, Terminal 1 Arrival Lobby
・Tohoku Area (Outside Aomori)
・Kanto, Koshietsu Area
・Chubu, Hokuriku Area
・Kansai Area
 
Reservation Notes

To reserve, you must fill out the necessary forms at our order page.
* A valid e-mail address and credit card info are required.

If you session times our during your reservation, please contact us here.
Some customers may find our site to be inaccessible due to their company policy.
Please contact us for assistance.

Once you finish your reservation, a confirmation will be sent to your e-mail address.
* Please contact us as soon as possible if you find your reservation details to be incorrect or you did not receive the e-mail at all.

If you are not able to make the reservation deadline, we accept over-the-counter application for WiFi routers.
However, the rate at our counter may not be the same as our website.

Pick-up and Return at airport counters.

Pick-up and Return

counters, please check the business hours of your airport counter.
Some airports have off-hour return boxes.

Most partnered airports in the industry!

Name of Airport Pick-up Hours Return Hours After-hour Return Availability Reservation Cut-off Time Reservation Cut-off Time
Narita International Airport
Terminal 1
6:30 a.m. – final flight arrival 7:00 a.m. – 9:00 p.m. Deadline for order:
By 3 pm in Japan time
of 1 days
before the requested receive date.
Pick-up
map
Return
map
Narita International Airport
Terminal 2
6:30 a.m. – final flight arrival 7:00~21:00 Deadline for order:
By 3 pm in Japan time
of 1 days
before the requested receive date.
Pick-up
map
Return
map
Haneda Airport
International Terminal
Pick-up/Return:6:30 a.m. – 11:45 p.m. Deadline for order:
By 3 pm in Japan time
of 1 days
before the requested receive date.
Pick-up
map
Return
map
Chubu Centrair International Airport Pick-up/Return:7:00~22:00 All reservations must be received
2 days before pick-up date
by 3:00pm.
Pick-up/Return
map
New Chitose Airport Pick-up/Return:7:30~20:00 All reservations must be received
2 days before pick-up date
by 3:00pm.
Pick-up/Return
map
Fukuoka Airport Pick-up/Return:7:30~21:30 All reservations must be received
2 days before pick-up date
by 3:00pm.
Pick-up/Return
map
Kansai International Airport
Terminal Building 1
Pick-up/Return:7:00~22:00 Deadline for order:
By 3 pm in Japan time
of 1 days
before the requested receive date.
Pick-up/Return
map
Niigata Airport Pick-up/Return:7:30~18:00 All reservations must be received
2 days before pick-up date
by 3:00pm.
Pick-up/Return
map
Naha Airport International
Terminal 1
Arrival Lobby
Pick-up/Return:9:00~21:00 Deadline for order:
By 3 pm in Japan time
of 1 days
before the requested receive date.
Pick-up/Return
map

Narita International Airport,Terminal 1

Pick-up Hours
6:30 a.m. – final flight arrival
Return Hours
7:00~21:00
After-hour Return Availability
申込期限
Deadline for order:
By 3 pm in Japan time
of 1 days
before the requested receive date.
Location
Pick-up Return

Narita International Airport, Terminal 2

Pick-up Hours
6:30 a.m. – final flight arrival
Return Hours
7:00~21:00
After-hour Return Availability
Reservation Cut-off Time
Deadline for order:
By 3 pm in Japan time
of 1 days
before the requested receive date.
Location
Pick-up Return

Haneda Airport, International Terminal

Pick-up/Return Hours
6:30~23:45
After-hour Return Availability
Reservation Cut-off Time
Deadline for order:
By 3 pm in Japan time
of 1 days
before the requested receive date.
Location
Pick-up Return

Chubu Centrair International Airport

Pick-up/Return Hours
7:00~22:00
After-hour Return Availability
Reservation Cut-off Time
All reservations must be received
2 days before pick-up date
by 3:00pm.
Location
Return

New Chitose Airport

Pick-up/Return Hours
7:30~20:00
After-hour Return Availability
Reservation Cut-off Time
All reservations must be received
2 days before pick-up date
by 3:00pm.
Location
Return

Fukuoka Airport

Pick-up/Return Hours
7:30~21:30
After-hour Return Availability
Reservation Cut-off Time
All reservations must be received
2 days before pick-up date
by 3:00pm.
Location
Return

Kansai International Airport, Terminal Building 1

Pick-up/Return Hours
7:00~22:00
After-hour Return Availability
Reservation Cut-off Time
Deadline for order:
By 3 pm in Japan time
of 1 days
before the requested receive date.
Location
Return

Niigata Airport

Pick-up/Return Hours
7:30~18:00
After-hour Return Availability
Reservation Cut-off Time
All reservations must be received
2 days before pick-up date
by 3:00pm.
Location
Return

Naha Airport International Terminal 1 Arrival Lobby

Pick-up/Return Hours
9:00~21:00
After-hour Return Availability
Reservation Cut-off Time
Deadline for order:
By 3 pm in Japan time
of 1 days
before the requested receive date.
Location
Return

* All business times are in Japanese Standard Time.

Pick-up and Return by delivery services

(Exchange Rate: 1 HKD = 16 JPY)

Pick-up by Delivery Services
Your WiFi Router can be delivered to any Japanese address.
You can also schedule the router to be picked up when checking in at your hotel.
Return by Delivery Services
When returning the router through shipping, we will send you a shipment slip from Yamato Transport (a local delivery company) along with the router. The returning shipment can be processes at any Yamato affiliated convenience stores or at the Yamato counters within various airports

Using NINJA WiFi

NINJA WiFi’s support teams are also here to help.

Our customer service centers are open every day!
If you have trouble using the WiFi router, please feel free to contact us.

Contact Us:
Tel:+81-50-5810-9632
(Business Hours: 9:00~21:00 JST)

Payment

At NINJA WiFi, your credit card is charged at the moment you complete your reservation.
If you make changes to your order before your service start date, your adjustment charges/refunds will be done on the start date or return date. Therefore, you may see 2-3 separate charges/refunds from us.

For your security, NINJA WiFi does not keep the following information of our customers per our company policy: Credit Card numbers, Credit Card names, Credit Card expiration dates, CVS codes.Therefore, everytime you reserve, you are going to need your credit card number.

…… Miscellaneous ……

Malfunctioning/Broken Devices

  1. 1.We offer free replacement WiFi routers if your WiFi router is not working as intended.
  2. 2.If your device is broken for any reason, please return all its parts.。
  3. 3.If any parts are missing from your WiFi router, you will be responsible for the missing parts.
  4. 4.If you lose the device and did not enroll in any insurance plans. You will be required to pay for the damages.

Important Notices

  1. 1. If you would like to cancel your reservation, please contact our customer service center.
  2. 2. Your order may not be able to be fulfilled due to inventory conditions.
  3. 3.At NINJA WiFi, your credit card is charged at the moment you complete your reservation.

If you make changes to your order before your service start date, your adjustment charges/refunds will be done on the start date or return date. Therefore, you may see 2-3 separate charges/refunds from us.